Social Determinants of Health – More Than Buzzwords to Us!
While 2017 brought growth at ProgenyHealth in the traditional sense – more clients, more NICU cases, and more employees – it also brought with it a redefined focus of how to truly impact the health and welfare of the NICU infants and their families to whom we provide care coordination services.
The effect of social determinants on health was a theme resonating throughout the managed care industry and with the majority of our clients in 2017. The World Health Organization describes the social determinants of health (SDOH) as “the conditions in which people are born, grow, work, live and age – and the wider set of forces and systems shaping the conditions of daily life.” As we worked to learn more about our customers challenges, we re-examined how our teams inquire about and address the social health determinants. Always seeking to be better partners with our customers, we made enhancements to our workflow in 2017. Here are some ways in which we have improved our focus on these critical factors for NICU infants and their families:
- Our Needs Assessment has been revised and questions on food insecurity, domestic violence, housing and baby needs (diapers, clothing, etc.) have been added or updated.
- Our new hire training of CMs includes review of SDOH.
- Our teams developed Community Resources Lists for each client, which are continually updated.
As we move into 2018, we will continue to stay in tune with the social determinants that affect NICU babies and their families – and work to address and support these families with the conditions in which they live, work, and play.
About Our Author:
Letitia Lieb, MHA is a Strategic Business Executive at ProgenyHealth and focuses on relationship management, marketing, and communications. She has over 25 years of experience in the healthcare industry, including 16 years with managed care organizations. Letitia has a diverse background with demonstrated successes in network development, relationship management, provider communications, client services, and marketing. She is also an active Board Member with Blossom Philadelphia.