Infants and families​

Infants and families​

Ensuring the highest standard of care for your at-risk infant throughout the early months of life

Every day, our neonatal specialists at ProgenyHealth work to help premature and medically complex babies and their families thrive despite the challenges they face.

If you have a preemie or ill newborn in your family, you are not alone.

Nearly 1 in 10 babies are born premature in the US according to the latest research. Many spend their first days of life in a hospital neonatal intensive care unit (NICU).  It’s a time of high stress for parents and families, and it’s important to get the right support to help get through it all. 

Our mission at ProgenyHealth is to ensure your baby gets the highest standard of hospital care for their specific condition, comes home at the right time, and has every chance to grow healthy.

To do this, we work closely with the doctors and nurses that care for your baby in the hospital by sharing our knowledge on optimizing the level of care that your baby receives under your health plan’s benefits and based on your baby’s condition. We do this all over the country using the latest clinical guidelines, which means we know what works in many situations and can help make sure each baby’s care team has this information to aid in their decision making.

But our most important partnership is with moms, dads, and caregivers. We understand how scary and confusing it is to have a baby in the NICU. That’s why we reach out to you quickly by phone and then stay connected with you throughout the first months of your baby’s life.  Our team of experienced NICU and pediatric nurses, and social workers, provide support, advice, and connection to resources 24/7, 365 days a year. Families tell us we are their emotional lifeline in their time of need. 

The story of a ProgenyHealth preemie

Grace was born at 26 weeks gestation and spent twelve weeks in the NICU…

She had multiple medical complications, including chronic lung disease, a heart defect, and difficulty feeding. During Grace’s hospital stay, Progeny’s NICU nurses and social workers were in touch continually with the hospital’s team. This helped to ensure she was getting all the care needed for her condition and was ready to come home at the right time.

Grace was discharged to her home on oxygen, an apnea monitor, and several medications. While Grace was still in the NICU, Progeny’s nurse case manager (CM) contacted Grace’s mother to introduce herself and our case management program.

During one of the CM’s first talks with Grace’s mom, she reviewed her baby’s medical status as well as social and financial issues the mom was facing, and then identified education and community resources that could help. The CM also ordered a breast pump and scheduled the mom for an appointment with our lactation consultant. In addition, the CM made sure the mom had a supply of medication and syringes for Grace, along with an understanding of how to utilize each.

As a result of Grace’s health issues, she needed to see several doctors and specialists. During our outreach calls, the CM reviewed Grace’s plan of care with her mother, confirmed upcoming appointment dates and times, and helped her overcome problems that were preventing her from keeping these appointments.

When Grace graduated from our program, she was attending her specialty appointments on-schedule and gaining weight on-track with babies her age. In addition, her mom was empowered to deal with Grace’s conditions and had access to the necessary medical equipment needed to treat her daughter at home.

What can you expect when you join the ProgenyHealth family?

Nobody thinks they will have a baby born prematurely or with medical issues, but it happens often all over the country. When it happens to you, it’s good to know you’re not alone. The team at ProgenyHealth has your back, just like we did for Grace’s family.

When you join the ProgenyHealth program, you are joining thousands of other moms and families who have been through the same situation.  It’s a true team effort where families are the most important part of the solution. 

So, if you are a mom, dad, or caregiver of a NICU infant, and your health plan or employer offers the ProgenyHealth program, please know that you can get help for you and your baby, as thousands of others before you have done. 

Learn how we support physicians on the front-lines of NICU infant care.

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Testimonials

ProgenyHealth is a vital resource that I’m grateful that our insurance provides. Every time we go to an appointment, I tell people about Progeny because they’re usually fascinated with how we got to where we are.

- Angela D., Member Mom

ProgenyHealth was a Godsend at a time when I didn't know which way was up.

- Member Mom

My ProgenyHealth CM helped make a very scary situation a little less scary.

- Member Mom